If you have received an incorrect delivery despite our thorough checks, if you are missing items from your order without any mention of a subsequent delivery on your invoice, or if you encounter any issues or have questions, please reach out to our customer service. You can contact us at +1 (949) 795-7584 or send an email to support@lusini.us. We are here to assist you.

Is it possible to initiate an item exchange directly?

Certainly! To facilitate the exchange process, please reach out to our customer service within 14 days of receiving your order. We will provide you with a shipping label for the return of the unwanted item. Once the return is initiated, you can conveniently place a new order in our online store. This allows you to check the availability of the desired goods right away. If you have any questions or need assistance, feel free to contact us. We are here to help!